FREQUENTLY ASKED QUESTIONS

Where do you ship?

We deliver worldwide, including Greece, Europe, the U.S., Canada, and other international destinations.

How long does it take to make my fur coat?

Products are subject to availability. Orders usually require 5–7 business days for processing. If the required pelts are unavailable, production may take approximately 14–20 business days. You will be notified via email regarding the estimated completion time of your order.

How long will my order take to arrive?
  • Greece: 2–4 business days (Standard), 1–2 business days (Express)
  • Europe: 5–8 business days (Standard), 3–5 business days (Express)
  • U.S. & Canada: 7–12 business days (Standard), 4–7 business days (Express)
  • Rest of the World: 10–15 business days (Standard), 5–10 business days (Express)

Delivery times may vary during holidays or due to customs processing.

How much does shipping cost?

Shipping fees are calculated at checkout. Free standard shipping is offered for orders over €500 within Greece and Europe. Free Standard Shipping on orders over € 1.000 (USA, UK and any other third country). Express shipping is available at an additional cost.

How will my order be packaged?

All orders are carefully packaged in our signature luxury materials to ensure your garment arrives in pristine condition.

Do I need to pay customs or import duties?

For international orders outside the EU, customs duties, taxes, or import fees are determined by your country’s customs authority and are the customer’s responsibility.

Can I track my order?

Yes! Once your order ships, you will receive a tracking number to follow your package every step of the way.

Can I return my order?

Yes, returns are accepted within 14 days of delivery for items that are unused, unwashed, and in their original condition with all tags attached. Customized or final sale items are not eligible.

How do I initiate a return or exchange?
  1. Contact our customer service team at contact@yvesandeve.com with your order number and reason for return.
  2. Follow the instructions on the Returns & Exchanges Policy.

Carefully package your item to protect it during return shipping.

How long does it take to process a return?
  • Refunds are processed within 7–10 business days of receiving the returned item.
  • Exchanges are shipped within 5–7 business days after inspection.
Do I have to pay for return shipping?
  • Returns within Greece and Europe: free shipping if you use your local DHL carrier.
  • If you have chosen the standard shipping method or a courier service of your preference, the cost is on the customer.
  • Returns from outside Europe: shipping costs are the responsibility of the customer, unless the item was damaged or incorrectly shipped.
What if my item is damaged or defective?

Please contact us within 48 hours of delivery. We will provide a full refund or replacement at no extra cost, including return shipping.

Need further assistance?

Our customer service team is happy to guide you through shipping, returns, or any other inquiries. Contact us at contact@yvesandeve.com

CONTACT US FOR ANY QUESTIONS

We are always here to assist you with any questions, comments, or requests. Get in touch with us, and we will respond as soon as possible.